Terms and Conditions
When you book online or via social platforms with GlobalGleamDetailing.com, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment and payment has been made, you are bound under the terms and conditions herein.
Booking Terms & Conditions
We do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle before the service is rendered to ensure all interior lights, headlights, or running lights have been turned off. We cannot guarantee any firm times when accepting your booking due to factors such as scheduling constraints, traffic conditions, and unforeseen delays at previous appointments. Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type. Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy. Thus, you are obliged to allow a 30 minutes delay for unforeseen situations. We reserve the right to alter or move a booking in line with weather conditions or heavy traffic situation. All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at the time of booking and may be cancelled at any time at the sole discretion of GlobalGleamDetailing.com. GlobalGleamDetailing.com reserves the right to refuse service to anyone. Our prices are based on detailing packages, location, type of car and condition of the vehicle which might cost extra on site, and will be advertised on our website. Global Gleam reserves the right to amend any price during the detailing should it differ from the original estimate.
Our Communication Service Terms & Conditions
Global Gleam will send you SMS text messages, email or call to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. We reserve the right to surcharge 30% of the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy). Global Gleam may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling. All inbound and outbound customer service calls may be recorded for quality assurance.
Cancellation Terms & Conditions
We require 24 hours’ notice to cancel any booking/detailing service. Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost. Same-day appointments that are cancelled will incur a charge of 25% of the service cost. Global Gleam reserves the right to alter or amend a booking time/date without penalty for unforeseen situation like adverse weather condition or heavy traffic, but wherever possible will let the customer know.
Service Guarantee and Insurance
If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service. Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from GlobalGleamDetailing.com voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs. Refusing a redo appointment for the unsatisfactory portion of your service , we will refund you 100% of your payment. Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate. Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee. Only services included in your order and additional services authorized by GlobalGleamDetailing.com are covered under our service guarantee. Any services not authorized by GlobalGleamDetailing.com are at the customer’s own risk. In case of an damage on your property during service, be rest assure that of Insurance Partners would cover the repair only after accessing the cause and cost of repair. Any claims must be filed within 48 hours of the completion of the service by emailing (info@GlobalGleamDetailing.com) or Direct Message on Our Official Whatsapp. Pictures of the unsatisfactory portion of the service must be emailed to info@GlobalGleamDetailing.com or Direct Message on Our Official Whatsapp within 24 hours of the claim being made.
